Returns & Exchanges

Last Updated: May 27, 2025

At Swagly.store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and exchanges.

🔁 Return & Exchange Eligibility

To qualify for a return or exchange, the item must meet the following conditions:

Must be returned within 30 days of delivery.
Item must be unused, unwashed, and in original condition.
Must have all original tags, labels, and packaging intact.
Proof of purchase (e.g., order number or receipt) is required.

🔄 How to Initiate a Return or Exchange

Contact Us: Email our support team at support@swagly.store with your order number, reason for return, and photos (if applicable).
Approval & Instructions: Once approved, we will provide you with the return shipping address and steps to follow.
Ship It Back: Pack your item securely and ship it back using a trackable courier.
Processing: We will inspect the item upon arrival and notify you of the status of your return or exchange.

💸 Refunds

Approved refunds will be processed to your original payment method within 7–10 business days.
Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or defect).
If a discount was applied, the refund will reflect the discounted amount.

🔁 Exchanges

Need a different size, color, or item? No problem!
Exchanges are processed subject to product availability.
If the new item is priced higher, we will send you a secure payment link for the difference. If it’s lower, the difference will be refunded.

🚫 Items Not Eligible for Return

Items marked Final Sale or Clearance.
Gift cards or downloadable digital products.
Items that show signs of wear, damage, or alteration.
Products returned without prior approval.

📦 Return Shipping Costs

Customers are responsible for return shipping unless the return is due to a Swagly error or defective item.
We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

📞 Need Help?

We’re here for you. For questions about sizing, products, or returns, reach out to us at:

📧 Email: hello@swagly.store